Chadwicks, Cork Builders Providers, Davies, Heiton Steel, Morgans Timber, Proline Architectural Hardware, SamHire, Sitetech Building Products, Telfords and The Panelling Centre are all trading names of Chadwicks Group Limited (when we say "we" or "us", we mean Chadwicks Group Limited). We are members of Grafton Group (“Grafton Group” means Grafton Group plc and its subsidiaries).

This privacy notice tells you what you can expect us to do with your personal information when you make contact or buy something from us, and it also tells you about your privacy rights. This notice should be read alongside applicable terms and conditions (for example, website use or specific cash/credit accounts).

This notice is layered so that you can jump to specific parts of the notice without having to read through the whole text, or if you want to see everything, click here.

Your information may be transferred to and stored in locations outside the European Economic Area (EEA) and the United Kingdom, including countries that may not have the same level of protection for personal information. This might be to certain other recipients such as other Grafton Group companies and third-party service providers (who processes your information on our behalf). When we do this, we’ll ensure it has an appropriate level of protection and that the transfer is in line with applicable legal requirements. We may need to transfer your information in this way to carry out our contract with you, to fulfil a legal obligation, and/or for our legitimate interests. Even in these cases, we’ll only share your information with people who have the right to see it.

You can get more details of the protection given to your information when it’s transferred outside the United Kingdom or the EEA by contacting the Data Protection Officer, see ‘Who we are and other important information’ section above.

We use a range of measures to keep your information safe and secure which may include encryption and other forms of security. We require our staff and any third parties who carry out any work on our behalf to comply with appropriate compliance standards including obligations to protect any information and applying appropriate measures for the use and transfer of information.

We keep your information in line with our data retention policy. This allows us to comply with legal, accounting and reporting requirements or use it where we need to for our legitimate purposes such as managing your account and dealing with any disputes or concerns that may arise.

We may need to keep your information for longer where we need the information to comply with regulatory or legal requirements, help detect or prevent fraud and financial crime, etc.

If we don’t need to keep information for this length of time, we may destroy, delete or anonymise it sooner.

You have a number of rights in relation to the information that we hold about you. These rights include:

  • the right to see information we hold about you and to get information about what we do with it;
  • in some circumstances, the right to withdraw your permission to our processing of your information, that you can do at any time. We may continue to process your information if we have another legitimate reason for doing so;
  • in some circumstances, the right to receive certain information you have provided to us in an electronic format and/or ask that we send it to a third party;
  • the right to ask that we correct your information if it’s inaccurate or incomplete;
  • in some circumstances, the right to ask that we delete your information. We may continue to keep your information if we’re entitled or required to keep it;
  • the right to object to, and to ask that we limit our processing of your information in some circumstances. Again, there may be situations where you object to, or ask us to limit our processing of your information but we’re entitled to continue and/or to refuse that request.
  • You can exercise your rights by contacting the Data Protection Officer, see ‘Who we are and other important information’ section above.

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.